Linthouse, Tenant Visits and Property Condition Reports
Tenant Visits and Property Condition Reports, Various Properties in the Govan Area of Glasgow
Linthouse Housing Association
We arranged visits with close to 150 individual tenants once a complaint regarding housing conditions had been lodged as per the Housing Association procedures. We went out and discussed with the tenant what the nature of the issue was and made a visual or measured assessment of the problem, the likely cause and noted our initial recommendations. These meetings usually took a significant time as we had to take a lot of information and the issues discussed were usually quite complex. A further discussion was then held with the Housing Officer to discuss the history of the issue and how we advised it to be rectified. Following that we prepared our report on our recommendations as to a course of action and a chosen contractor for the works. We then managed the work on site.
We carried out a further liaison with the tenants on completion of the works to record their level of satisfaction with the work that had been carried out, which was passed back to the Housing Association.
